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FAQ
Getting Started
- First, check if we deliver to your area by clicking “Where We Deliver” at the top of the page- enter your Zip Code and click “Check”
- If we don’t currently deliver to your area- please reach out with your address to [email protected], you may be close enough to add to one of our routes! If we do currently deliver to your area- Congrats! Click here to begin sign up.
Aside from our subscriptions- we also offer a wide variety of a-la-carte Groceries. Discover something new every week!
Select to add to “This week” “Next Week” or “Specific Dates” on most items.
Order minimums and delivery fees will vary by region. Please see our Service Information section for more details
*Each order is subject to a 5% Recurring Sustainability Fee, this helps to support extra measures taken to ensure safety of reusable packaging. For orders over $200 this becomes a flat fee of $10.*
Here's how to do it:
- When you login to your account, you should be taken to a page that lists all of your upcoming deliveries and the contents of your cart. On the right, you'll see a line for your order 'Subtotal', with a line for 'Tip your Packer & Driver' just beneath that. Click on the red dollar amount '$0.00'.
- A pop-up window will appear where you can fill in the tip amount you'd like to add. If you want to leave a recurring tip, click the box that reads 'Make default for this route's upcoming deliveries'. Click the 'Save' button.
If you have any questions or would like to add a tip retroactively, just reach out to our customer service team at [email protected].
*Please note that Meal Kit selections must be made one week in advance of your cutoff time.*
Please leave the empty bins/bags and ice packs outside on your next scheduled delivery day, and the driver will make the exchange.
Don’t have a delivery but need a pick up anyway? Contact customer service at [email protected] to schedule a courtesy pick up!
About Our Products
When you're signed in, navigate to your profile and select 'Preferences'. You can designate up to 3 fruit or vegetable dislikes on your account, which will be substituted with other available seasonal produce. You can do this once, seasonally, or even weekly!
For any additional produce/dietary preferences, please email our customer service team at [email protected] and we will add long-standing notes to your account.
Service Information
Our delivery fee in this region is $7.99.
Purchases of $79.99 or more qualify for free delivery.
Our delivery fee in this region is $9.99.
Purchases of $99.99 or more qualify for free delivery.
Our delivery fee in this region is $14.99.
Purchases of $119.99 or more qualify for free delivery.
Service Updates
*Please note that the pricing update will affect orders placed for this fulfillment week regardless of whether the order is part of an ongoing subscription or was entered at an earlier point in time.
To check your orders eligibility for delivery navigate to Farmhousedelivery.com and login to view your shopping cart. There will be a notification message in your basket that will let you know whether you’ve met the order minimum.
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Step 2: Select Your Meals |
Each meal is ordered by the 2-serving. So if you order a quantity of two, you'll receive a 4-serving of that meal.You'll also see that two of the four meals will have a default quantity of 1 applied. These are the meals you will receive if you do not select your own meals.To choose your own meals, change the quantity or click the + or - buttons.
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Customer Service
Your Farmhouse shopping cart will reflect your unadjusted subtotal for the week, but rest assured that any active credit(s) on file will automatically apply to your upcoming order.
Farmhouse Delivery promises 100% Satisfaction Guaranteed! Please reach out to customer service for any questions or comments about your order.
Customer Service is available for live help:
Monday though Friday: 9am-6pm
Saturday: CLOSED
Sunday: 12pm-5pm
Email: [email protected]
Call or Text: (512) 529-8569
If you want to skip or pause a week of deliveries on your produce box, rancher box, or meal kit subscriptions, simply navigate to your weekly cart and click the X icon to remove that subscription from your current week's order.
You can also skip full orders up to 6 weeks in advance too! To skip, Log In to your account, head to your Upcoming Deliveries page and locate the order you'd like to skip. Select the 'Skip Delivery’ link to the right of the delivery details.
To fully remove recurring items and subscriptions from all future orders, please contact our Customer Service department at [email protected] As long as this is done by the cut off time for your order, it will remove the item from all upcoming orders. If changes are made after the cut off time for your next order, the changes will go into effect with the following week's order.
*Please note that due to the nature of our fresh, seasonal ingredients, the Meal Kit Subscription cut off is different than the cut off for grocery items. Meal Kits cancellations, additions or changes must be done by midnight on Tuesday night, one week before your delivery. If you have an emergency and need to cancel your upcoming Meal Kit after this time, please contact our Customer Service department at [email protected]
*Please note that only one referral credit can bestowed per customer sign up. Multiple established members are not able to claim the same customer referral.