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FAQ
All orders will be subject to a Recurring Sustainability Fee of 5% on orders of $200.00 or less, $10.00 on orders $201.00 and more.
The order deadline is 3pm two days before your delivery day. (Ex. If you receive deliveries on Friday, you will have until 3pm on that Wednesday to finalize your order.) At the time of your order deadline, your current cart will be considered your finalized order. Your order cutoff time is reflected on the Shopping Cart page next to the 'Totals' column for easy reference.
Please note that Meal Kit choices must be made one week prior to the delivery date.
If you want to skip or pause a week of deliveries on your produce box, rancher box, or meal kit subscriptions, simply navigate to your weekly cart and click the X icon to remove that subscription from your current week's order.
You can also skip full orders up to 6 weeks in advance too! To skip, Log In to your account, head to your Upcoming Deliveries page and locate the order you'd like to skip. Select the 'Skip Delivery’ link to the right of the delivery details.
To fully remove recurring items and subscriptions from all future orders, please contact our Customer Service department at [email protected] As long as this is done by the cut off time for your order, it will remove the item from all upcoming orders. If changes are made after the cut off time for your next order, the changes will go into effect with the following week's order.
*Please note that due to the nature of our fresh, seasonal ingredients, the Meal Kit Subscription cut off is different than the cut off for grocery items. Meal Kits cancellations, additions or changes must be done by midnight on Tuesday night, one week before your delivery. If you have an emergency and need to cancel your upcoming Meal Kit after this time, please contact our Customer Service department at [email protected]
Did you know you can always skip orders up to six weeks in advance? To skip, Log In to your account, head to your Upcoming Deliveries page and locate the order you'd like to skip. Select the 'Skip Delivery’ link to the right of the delivery details.
If you decide to cancel your account or cancel a subscription from your cart, contact our Customer Service team at [email protected] or call 512-529-8569 at least 48 hours before your delivery day, and we'll take care of the cancellation process.
Please note that any order shown as ‘Ordered Processed’ on your Upcoming Deliveries page has already been processed and cannot be canceled.
A friendly reminder that you’ll be responsible for all charges incurred for any orders that have already been processed.
We always aim to ensure that your Farmhouse Delivery experience is incredible. If there’s anything our Customer Service team can do to help, please don’t hesitate to contact us via email at [email protected] or call us at 512-529-8569.
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- When you login to your account, you should be taken to a page that lists all of your upcoming deliveries and the contents of your cart. On the right, you'll see a line for your order 'Subtotal', with a line for 'Tip' just beneath that. Click on the red dollar amount '$0.00'.
- A pop-up window will appear where you can fill in the tip you'd like to leave. If you want to leave a recurring tip, click the box that reads 'Make default for this route's upcoming deliveries'. Click the 'Save' button.