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FAQ
Getting Started
STEP 1: Do you deliver to me?
If you live in Austin, San Antonio, Houston, or Dallas we probably do!
- First, check if we deliver to your area by clicking “Where We Deliver” at the top of the page- enter your Zip Code and click “Check”
- If we don’t currently deliver to your area- please reach out with your address to [email protected], you may be close enough to add to one of our routes! If we do currently deliver to your area- Congrats! Click here to begin sign up.
*New accounts are subject to a One-time $9.99 Membership Fee. This fee is used to support our use of reusable packaging.*
STEP 2: Building your order
Farmhouse delivery offers Meal Kits, Rancher Boxes, and Produce Boxes on a subscription basis - Choose every week or bi-weekly for any of these, you can also choose monthly delivery for rancher boxes!
Aside from our subscriptions- we also offer a wide variety of a la carte Groceries. Discover something new every week!
Aside from our subscriptions- we also offer a wide variety of a la carte Groceries. Discover something new every week!
Select to add to “This week” “Next Week” or “Specific Dates” on most items.
Our minimum for delivery is $28 subtotal, this is subject to a $7.99 delivery fee- All orders over $49.50 get FREE DELIVERY!
*Each order is subject to a 5% Recurring Sustainability Fee, this helps to support extra measures taken to ensure safety of reusable packaging. For orders over $200 this becomes a flat fee of $10.*
STEP: 3 Can I leave a tip for my delivery driver?
Yes! Tipping your driver is not required, but it is certainly appreciated. You can leave a one-time tip, or a recurring tip to show your appreciation for every delivery you receive. Here's how to do it:
- When you login to your account, you should be taken to a page that lists all of your upcoming deliveries and the contents of your cart. On the right, you'll see a line for your order 'Subtotal', with a line for 'Tip your Packer & Driver' just beneath that. Click on the red dollar amount '$0.00'.
- A pop-up window will appear where you can fill in the tip you'd like to leave. If you want to leave a recurring tip, click the box that reads 'Make default for this route's upcoming deliveries'. Click the 'Save' button.
STEP 4: I don’t see a checkout button! How do I know my order will arrive?
No checkout button here! We use order cutoff times to finalize your cart. If your delivery date is Wednesday, Thursday, or Friday- your order cutoff is 3pm two days prior to delivery. Tuesday order cutoff is 10pm Sunday night. Once the cutoff has passed, your order is confirmed. Should you like to make any changes post cutoff, reach out to [email protected] for assistance!
*Please note that Meal Kit selections must be made one week in advance of your cutoff time.*
*Please note that Meal Kit selections must be made one week in advance of your cutoff time.*
STEP 5: What time should I expect my delivery?
Our deliveries generally run between 8am and 8:30pm. Due to our sustainable routing process, we are unfortunately unable to guarantee delivery times, but if the phone number on your account can receive text messages, you will receive a 2 hour approximate heads up of your delivery arriving, and then another message when the driver is headed your way!
STEP 6: What about the bins?
Your fresh produce comes in plastic bins and canvas bags with ice packs, all of which we reuse. Please leave the empty bins/bags and ice packs outside on your next scheduled delivery day, and the driver will make the exchange. Don’t have a delivery but need a pick up anyway? Contact customer service at [email protected] to schedule a pick up!
About Our Products
Where does the produce come from?
We strongly believe in eating local, so the majority of produce we sell is from Texas, most from farms within 150 miles of Austin. We venture a little farther out for specialty items like citrus, avocados, apples and mangoes. We also understand that not everyone wants to eat seasonally 100% of the time, so we have also carefully selected a handful of farms outside of Texas in order to be able to offer you organic favorites such as bananas and grapes in our Produce Boxes.
Can I see what is going to be in my subscription box weekly?
Yes, by hovering over the item and clicking "What's Inside" you can see what components are going to be in your produce box for the coming week. Please note that the content list of the box is subject to change due to harvest complications that may arise and cause a last minute change in the contents.
Can I choose the items in my produce box?
Our produce boxes allow for some customization. When you're signed in, navigate to your profile and select 'Preferences' you can designate up to 3 fruit or vegetable dislikes on your account, which will be substituted with other available seasonal produce. You can do this once, seasonally, or even weekly! For any additional produce/dietary preferences, please email our customer service team at [email protected] and we will add long-standing notes to your account.
Is your produce organic?
Almost all of our produce is grown with organic practices; many of our small family farmers do not have the resources to afford organic labeling on their products and therefore cannot be labeled as 'Certified Organic' under the USDA. All of our produce in the Local Produce Box is 100% locally raised in the state of Texas.
Do you sell raw milk?
No. It is currently illegal to sell raw milk outside of farm locations. We do however sell raw milk cheese.
What are the standards for your meat?
Farmhouse rigorously quality tests every meat supplier who hand-selects every cut. We only believe in pasture-raising animals and humane processing practices. We support ranchers who treat their animals with kindness and respect and feed their animals using the same food standards of which we hold our own food.
Customer Service
What are your Customer Service hours?
Farmhouse Delivery promises 100% Satisfaction Guaranteed! Please reach out to customer service for any questions or comments about your order.
Customer Service is available for live help from 9-7pm Monday though Friday. Saturday and Sunday, we are available from 12-5pm.
Email: [email protected]
Call: (512)529-8569
Text: (833) 369-3052 What does 'Satisfaction Guaranteed' mean?
We do everything we can to ensure that you are completely satisfied with your order. If you aren't completely satisfied, please let us know within 14 days of your delivery and our customer service team will happily make it right.
How do I pause or cancel a subscription?
If you want to skip or pause a week of deliveries on your produce box, rancher box, or meal kit subscriptions, simply navigate to your weekly cart and click the X icon to remove that subscription from your current week's order.
You can also skip full orders up to 6 weeks in advance too! To skip, Log In to your account, head to your Upcoming Deliveries page and locate the order you'd like to skip. Select the 'Skip Delivery’ link to the right of the delivery details.
To fully remove recurring items and subscriptions from all future orders, please contact our Customer Service department at [email protected] As long as this is done by the cut off time for your order, it will remove the item from all upcoming orders. If changes are made after the cut off time for your next order, the changes will go into effect with the following week's order.
*Please note that due to the nature of our fresh, seasonal ingredients, the Meal Kit Subscription cut off is different than the cut off for grocery items. Meal Kits cancellations, additions or changes must be done by midnight on Tuesday night, one week before your delivery. If you have an emergency and need to cancel your upcoming Meal Kit after this time, please contact our Customer Service department at [email protected]
What is Farmhouse Delivery's return policy?
Your experience is important to us. While we don't accept returns in most cases due to the nature of our business, if we can make it right, we will! We are proud to offer a 100% satisfaction guarantee and if you are unhappy with a particular item, please notify us via phone or email within 14 days of receiving your order and we will be happy to arrange a credit or replacement item.
Do you offer a Friend Referral reward?
Yes! For all of us here at Farmhouse, there is no greater compliment than your referral. We love it so much that you BOTH get a $10 credit every time you refer a friend. Just tell your friend to enter your full name or email address during sign up (correct spelling helps us make sure your credit goes to the right account) and you can start racking up the rewards - there's no limit to how much you can earn!
How do I view my credits on my account?
Your Farmhouse shopping cart will reflect your unadjusted subtotal for the week, but rest assured this credit will automatically apply to your upcoming order. All credits can be viewed by going to your My Account menu (click on your name in the right-hand corner of the screen) and selecting the "Delivery History" section.
Other
What if I'm not at home when you deliver?
Deliveries are packed in either reusable closed-top tote bins or insulated bags and are packed with recycled frozen water bottles or ice packs. During the hottest parts of the year, we recommend having a friend or neighbor collect your items for you if you'll be away most of the day.
Which credit cards do you accept?
We accept all major credit cards.
Do you deliver to apartment buildings, condos, or gated residences?
Absolutely! Just make sure we have your gate codes or any other special instructions for our drivers.
Do you deliver to PO Boxes?
Farmhouse Delivery currently does not deliver to PO box addresses.
How is this different from a CSA?
Farmhouse Delivery offers more variety, flexibility and convenience than a typical Community Supported Agriculture (CSA) program. Because we source from many different farms, we can offer a broader variety of produce throughout the growing season. Unlike a CSA, you do not have to pay for the season up front, and you can skip a delivery or alter your schedule as needed. You only pay for the deliveries you receive. You can also customize your Local Produce Box and let us know which fruits and veggies best satisfy your needs. Best of all, we come to you!
How do I order Meal Kits?
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Do you offer discounts for veterans, seniors, or teachers?
Yes, yes, and yes! We offer 10% off of Produce Box and Meal Kit subscriptions. To claim your discount, send an email to [email protected] requesting your veteran, senior (65 yrs+), or teacher discount, along with proof of credentials and our customer service team will send you the code to use at sign up. If you're already a member and want to claim your discount, send an email with the above information and let us know that you already have an account, we'll set you up from there!