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FAQ

Getting Started

If you live in Austin, San Antonio, Houston, Dallas, or surrounding areas of these cities - we probably do!
  1. First, check if we deliver to your area by clicking “Where We Deliver” at the top of the page- enter your Zip Code and click “Check”
  2. If we don’t currently deliver to your area- please reach out with your address to [email protected], you may be close enough to add to one of our routes! If we do currently deliver to your area- Congrats! Click here to begin sign up. 
Farmhouse delivery offers Meal Kits, Rancher Boxes, and Produce Boxes on a subscription basis - Choose every week or bi-weekly for any of these, you can also choose monthly delivery for rancher boxes!

Aside from our subscriptions- we also offer a wide variety of a-la-carte Groceries. Discover something new every week!

Select to add to “This week” “Next Week” or “Specific Dates” on most items. 

Order minimums and delivery fees will vary by region. Please see our Service Information section for more details

*Each order is subject to a 5% Recurring Sustainability Fee, this helps to support extra measures taken to ensure safety of reusable packaging. For orders over $200 this becomes a flat fee of $10.*

Yes! Tipping your driver is not required, but it is certainly appreciated. You can leave a one-time tip or a recurring tip to show your appreciation for every delivery you receive.

Here's how to do it:

  1. When you login to your account, you should be taken to a page that lists all of your upcoming deliveries and the contents of your cart. On the right, you'll see a line for your order 'Subtotal', with a line for 'Tip your Packer & Driver' just beneath that. Click on the red dollar amount '$0.00'.
  2. A pop-up window will appear where you can fill in the tip amount you'd like to add. If you want to leave a recurring tip, click the box that reads 'Make default for this route's upcoming deliveries'. Click the 'Save' button.
If your tip doesn't automatically show on the screen, just refresh your page, it should appear in the tip line.

If you have any questions or would like to add a tip retroactively, just reach out to our customer service team at [email protected].
No checkout button here! We use order cutoff times to finalize your cart. If your delivery date is Wednesday, Thursday, or Friday- your order cutoff is 3pm two days prior to delivery. Tuesday order cutoff is 10pm Sunday night. Once the cutoff has passed, your order is confirmed. Should you like to make any changes post cutoff, reach out to [email protected] for assistance!

*Please note that Meal Kit selections must be made one week in advance of your cutoff time.*
Our deliveries usually occur between 8am and 8:30pm. Due to our sustainable routing process, we are unfortunately unable to guarantee delivery times. If the phone number on your account can receive text messages, you will receive a 2 hour approximate heads up of your delivery arriving, and then another message when the driver is headed your way!
We are proud to offer sustainable, reusable packaging for your orders! The materials we use include our plastic bins, insulated fabric bags, freezer bags, and ice packs. Do not discard or keep these items as we rely on them being returned to get them cleaned and back into circulation.

Please leave the empty bins/bags and ice packs outside on your next scheduled delivery day, and the driver will make the exchange.

Don’t have a delivery but need a pick up anyway? Contact customer service at [email protected] to schedule a courtesy pick up!

 

About Our Products

We strongly believe in eating local, so the majority of produce we sell is from Texas, most from farms within 150 miles of Austin. We venture a little farther out for specialty items like citrus, avocados, apples and mangoes. We also understand that not everyone wants to eat seasonally 100% of the time, so we have also carefully selected a handful of farms outside of Texas in order to be able to offer you organic favorites such as bananas and grapes in our Produce Boxes.
Yes, by hovering over the item and clicking "What's Inside" you can see what components are going to be in your produce box for the coming week. Please note that the content list of the box is subject to change due to harvest complications that may arise and cause a last minute change in the contents.
We realize that some seasonal items may not be to everyone's tastes or adhere to certain dietary restrictions. As such, our produce boxes allow for light customization.

When you're signed in, navigate to your profile and select 'Preferences'. You can designate up to 3 fruit or vegetable dislikes on your account, which will be substituted with other available seasonal produce. You can do this once, seasonally, or even weekly!

For any additional produce/dietary preferences, please email our customer service team at [email protected] and we will add long-standing notes to your account. 
We are proud to offer a wide range of produce options in our store. USDA certified organic products will be clearly labeled as "Organic" on our site. With that being said, many of our small family farmers adhere to organic growing practices but do not have the resources to afford organic labeling on their products. As such, their produce cannot be labeled as 'Certified Organic' as per USDA regulations.
No. It is currently illegal to sell raw milk outside of farm locations. We do however sell raw milk cheese.
Farmhouse rigorously quality tests every meat supplier who hand-selects every cut. We only believe in pasture-raising animals and humane processing practices. We support ranchers who treat their animals with with care, kindness, and the utmost respect for their upbringing, quality of life, and diet.

 

Service Information

To be eligible for delivery, orders in the Austin delivery zone (All Austin, Buda, Kyle, San Marcos, and New Braunfels) must meet a minimum subtotal of $49.99.
Our delivery fee in this region is $7.99.
Purchases of $79.99 or more qualify for free delivery.
To be eligible for delivery, orders in the Houston delivery zone & San Antonio delivery zone must meet a minimum subtotal of $69.99.
Our delivery fee in this region is $9.99.
Purchases of $99.99 or more qualify for free delivery.
To be eligible for delivery, orders in the North Texas delivery zone (including Waco, Dallas, Temple and Taylor) must meet a minimum subtotal of $89.99.
Our delivery fee in this region is $14.99.
Purchases of $119.99 or more qualify for free delivery.

 

Service Updates

Due to increases in production costs across the food-production industry, we have made the decision to increase our Produce Box prices and order minimums. Please understand these changes are necessary to continue to provide our farmers, ranchers and producers with a fair wage so they can continue to operate and produce high-quality artisan products.
Customers can expect to see changes in pricing for subscription orders and minimum order thresholds to go into effect starting the week of April 11th, 2022.

*Please note that the pricing update will affect orders placed for this fulfillment week regardless of whether the order is part of an ongoing subscription or was entered at an earlier point in time.

To check your orders eligibility for delivery navigate to Farmhousedelivery.com and login to view your shopping cart. There will be a notification message in your basket that will let you know whether you’ve met the order minimum.
Due to the recent and rapid rise in fuel prices, Farmhouse Delivery has implemented a temporary fuel fee of $1.75. Our hope is that fuel prices will begin to decrease in the near future, at which time we will remove this fee. Until then, this charge will automatically apply to all orders (regardless of whether the 'free delivery' threshold has been reached) to compensate for elevated transit costs.

 

Other
Ordering your meal kits is easy!
*Please note however that the deadline to select our subscription dinners is different from your standard order cutoff deadline. Your meal kits will need to be selected by Tuesday at midnight, 1 week prior to your delivery. This is to ensure that we can secure specialty ingredients from our local producers. Your meal kit order reminder email will display the upcoming menu options and ordering deadline for your convenience.

Here's how you do it:
Step One: Shop The Menu

You will select your Meal Kits via your cart on the website, not via email. To choose your menu, log into your account on the website and click on the basket in the upper right-hand corner. Your Meal Kit Subscription will appear in every week's cart. To access the week of meals you want to choose, click on the date to see your cart expand. If you're not already past the deadline to order for that week's meals, you'll see an orange button titled 'customize box'. Click that box.

You aren't required to select your meal kits; if you do nothing you will still get meal kits as your account will default to recipes based on your previous order history. 
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Step 2: Select Your Meals
Each meal is ordered by the 2-serving. So if you order a quantity of two, you'll receive a 4-serving of that meal.You'll also see that two of the four meals will have a default quantity of 1 applied. These are the meals you will receive if you do not select your own meals.To choose your own meals, change the quantity or click the + or - buttons.
Need to skip?



IMPORTANT: If you want to SKIP YOUR MEALS, simply click the "x" on the far right next to the order for that week.
Yes, yes, and yes! We offer 10% off of Produce Box and Meal Kit subscriptions. To claim your discount, send an email to [email protected] requesting your veteran, senior (65 yrs+), or teacher discount, along with proof of credentials and our customer service team will send you the code to use at sign up. If you're already a member and want to claim your discount, send an email with the above information and let us know that you already have an account, we'll set you up from there!
Deliveries are packed in either reusable closed-top tote bins or insulated bags and are packed with plenty of ice packs to keep everything cool for several hours. During the hottest parts of the year, we recommend having a friend or neighbor collect your items for you if you'll be away most of the day.
We accept all major credit cards.
Absolutely! Just make sure to add your gate code or other residential access instructions on the "Note to Driver" section of your "Preferences" page.
Farmhouse Delivery currently does not deliver to PO box addresses.
Farmhouse Delivery offers more variety, flexibility and convenience than a typical Community Supported Agriculture (CSA) program. Because we source from many different farms, we can offer a broader variety of produce throughout the growing season. Unlike a CSA, you do not have to pay for the season up front, and you can skip a delivery or alter your schedule as needed. You only pay for the deliveries you receive. You can also customize your Local Produce Box and let us know which fruits and veggies best satisfy your needs. Best of all, we come to you!

 

Customer Service

Any/all credits can be viewed by accessing your My Account menu (click on your name in the right-hand corner of the screen) and selecting the "Delivery History & Payments" section.

Your Farmhouse shopping cart will reflect your unadjusted subtotal for the week, but rest assured that any active credit(s) on file will automatically apply to your upcoming order.

Farmhouse Delivery promises 100% Satisfaction Guaranteed! Please reach out to customer service for any questions or comments about your order.

Customer Service is available for live help:
Monday though Friday: 9am-6pm
Saturday: CLOSED
Sunday: 12pm-5pm

Email: [email protected]

Call or Text: (512) 529-8569

If you want to skip or pause a week of deliveries on your produce box, rancher box, or meal kit subscriptions, simply navigate to your weekly cart and click the X icon to remove that subscription from your current week's order.

You can also skip full orders up to 6 weeks in advance too! To skip, Log In to your account, head to your Upcoming Deliveries page and locate the order you'd like to skip. Select the 'Skip Delivery’ link to the right of the delivery details.

To fully remove recurring items and subscriptions from all future orders, please contact our Customer Service department at [email protected] As long as this is done by the cut off time for your order, it will remove the item from all upcoming orders. If changes are made after the cut off time for your next order, the changes will go into effect with the following week's order.

*Please note that due to the nature of our fresh, seasonal ingredients, the Meal Kit Subscription cut off is different than the cut off for grocery items. Meal Kits cancellations, additions or changes must be done by midnight on Tuesday night, one week before your delivery. If you have an emergency and need to cancel your upcoming Meal Kit after this time, please contact our Customer Service department at [email protected] 

We do everything we can to ensure that you are completely satisfied with your order. If you aren't completely satisfied, please let us know within 14 days of your delivery and our customer service team will happily make it right.
Your experience is important to us. While we don't accept returns in most cases due to the nature of our business, if we can make it right, we will! We are proud to offer a 100% satisfaction guarantee and if you are unhappy with a particular item, please notify us via phone or email within 14 days of receiving your order and we will be happy to arrange a credit or replacement item.
Yes! For all of us here at Farmhouse, there is no greater compliment than your referral. We love it so much that BOTH you and your friend will get a $20 credit when they sign up. Please access the "Referrals" section of your customer account menu to obtain a unique referral link to share with the special people in your life. Just remember, they need to live in our service zone. Then, just sit back and start racking up the rewards - there's no limit to how much you can earn!

*Please note that only one referral credit can bestowed per customer sign up. Multiple established members are not able to claim the same customer referral.

 

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