FAQ

Holiday

A: Our Customer Care team will be available the week of Thanksgiving during our regular business hours, 9am – 6pm, Monday, 11/22 - Wednesday, 11/24. To give our employees time to enjoy the holiday with their families, our Customer Care team will be unavailable Thursday, 11/25 - Sunday, 11/28 and will be back for regular business hours starting Monday, 11/29. 

Most definitely! We want to help make your Thanksgiving as delicious and worry-free as possible with local, ethically sourced ingredients. When you go to our site, just make sure to set up an account first to be assigned a delivery day. 

We’d love to have you stay on as a regular customer after the holiday, but if you are solely shopping for Thanksgiving, just let us know when you’d like our team to pick up the delivery bins/bag(s) your order arrived in. You can call us at 512-529-8569 or email [email protected] to request a complimentary bin/bag pick up after the holiday.

Your delivery day will be determined by your zip code and our observed holiday schedule. If you are new to the site, please click the JOIN NOW button on the Farmhouse Delivery home page to access our zip code locator tool. 

Holiday deliveries will occur between 11/15-11/24. You can either elect to receive delivery on a regular service day from 11/16-11/19 or from 11/21-11/24 (days determined by our holiday schedule below).

Delivery for all Tuesday customers: Sunday, Nov. 21

Delivery for all Wednesday customers: Monday, Nov. 22

Delivery for all Thursday customers: Tuesday, Nov. 23

Delivery for all Friday customers: Wednesday, Nov. 24

Heritage turkeys have a greater amount of dark meat, with white meat that remains tender and juicy, making for an impressively flavorful centerpiece for your holiday meals. Heritage turkeys are more closely related to wild turkeys and tend to have a noticeably gamier flavor. 

This year we are partnering with 3 different farms.

Local Texas turkeys will be sourced from: 



Non-local, organic turkeys will be sourced from:

Local turkeys:
You can trust that a local turkey from Farmhouse delivery is 100% locally sourced and pasture-raised.
Because we deal with small family farms, many cannot afford the lengthy and expensive USDA organic certification process. While not USDA certified organic, our standards for humane treatment, adherence to organic farming practices, and quality meet and exceed those of larger, certified-organic competitors. 

Certified organic turkeys:
This year we will be offering non-local turkeys from Glatt Farm. These turkeys are certified organic.

Yes, your Thanksgiving turkey will arrive frozen to ensure that it maintains a safe temperature during its journey to you.

All turkey deliveries arriving between the date of 11/16-11/19 will arrive frozen solid. Any turkeys arriving between 11/21-11/24 will be subject to a “pre-thaw” process to save you time & stress closer to the holiday. 


As the turkey defrosts, it will likely be semi-soft to the touch, and potentially have some fluids collected inside of the package. This is normal due to a small amount of water retained in the processing phase. 

*Please note that even with delivery 11-21-11/24, you will still need to allow ample time to thaw your turkey.

There are two methods you can use; either thaw the turkey in your refrigerator (RECOMMENDED) or in an ice bath if you are pressed for time. 


REFRIGERATOR THAWING:

  • Thaw breast side up, in an unopened wrapper on a tray in the fridge.
  • Allow at least 1 day of thawing for every 4 lbs.

 

COLD WATER THAWING:

  • Thaw breast side down, in an unopened wrapper, with enough cold water to cover your turkey completely.
  • Change water every 30 minutes to keep the turkey chilled.
  • Estimate a minimum thawing time of 30 minutes per lb.

Whether you are feeding a large or small crowd, we recommend allotting 1 lb to 1.5 lbs of turkey per diner (this weight includes the bones). 
Estimating at 1.5 lbs per person will ensure that there are also enough leftovers to go around.

Since we are sourcing our holiday turkeys from different farms, there should be a particular turkey that will fit your size needs. 

This year we are partnering with three different farms; local turkeys will be sourced from: 

 Non-local, organic turkeys will be sourced from:

We always try our best to accommodate weight preferences; due to available stock, please note that specific sizes may not be available. 

 

The price for your turkey will remain at the base price per pound (varies depending on turkey selected) up until 24 hours prior to delivery when your holiday bird is weighed and packed by our team. From there the pricing for your turkey will be manually updated in our system.
If you need to cancel a turkey order, please submit your cancellation request by 10 AM, 2 days prior to your delivery day.   
Would you like us to modify your Produce Box delivery dates? We’d be happy to do so; feel free to email our customer care team for assistance: [email protected]
  • If you do not need a Produce Box but are expecting a turkey, once your holiday turkey is in your basket, you can place an order regardless of having a Produce Box or Supper Club (Meal Kit Subscription) in your basket.
  • If you do not plan to receive a turkey, but you’d still like to order all the fixin’s for your meal, please let our customer service team know and we can make sure you are allowed to order a-la-carte for that week*.

*All a-la-carte orders much meet a $28 minimum subtotal to be fulfilled or a $50 minimum to be eligible for free delivery.

Since different offices have different holiday schedules, we want to hear from you about what would work best. For Thanksgiving, if delivery to your office will not work, please let us know if you would prefer to receive a delivery to your home.
  • If so, your delivery address will need to be updated 72 hours prior to delivery and then changed back to the office after the holiday. 
You can either elect to receive your delivery the week before Thanksgiving on 11/18-11/19 or on 11/23-11/24 when we observe our holiday schedule.
We have a few turkeys available that do not have the neck/gizzards/giblets. If you would like that option, please place your order as soon as possible for Rise & Shine Farm heritage turkeys.

The majority of our Thanksgiving turkeys 
will have necks/gizzards/ giblets included in a separate pouch inside the cavity of the turkeys.

 

Getting Started

If you live in Austin, San Antonio, Houston, Dallas, or surrounding areas of these cities - we probably do!
  1. First, check if we deliver to your area by clicking “Where We Deliver” at the top of the page- enter your Zip Code and click “Check”
  2. If we don’t currently deliver to your area- please reach out with your address to [email protected], you may be close enough to add to one of our routes! If we do currently deliver to your area- Congrats! Click here to begin sign up. 

*New accounts are subject to a One-time $9.99 Membership Fee. This fee is used to support our use of reusable packaging.*

Farmhouse delivery offers Meal Kits, Rancher Boxes, and Produce Boxes on a subscription basis - Choose every week or bi-weekly for any of these, you can also choose monthly delivery for rancher boxes!

Aside from our subscriptions- we also offer a wide variety of a la carte Groceries. Discover something new every week!

Select to add to “This week” “Next Week” or “Specific Dates” on most items. 

Our minimum for delivery is $28 subtotal, this is subject to a $7.99 delivery fee- All orders over $49.50 get FREE DELIVERY!

*Each order is subject to a 5% Recurring Sustainability Fee, this helps to support extra measures taken to ensure safety of reusable packaging. For orders over $200 this becomes a flat fee of $10.*

Yes! Tipping your driver is not required, but it is certainly appreciated. You can leave a one-time tip, or a recurring tip to show your appreciation for every delivery you receive. Here's how to do it:

  1. When you login to your account, you should be taken to a page that lists all of your upcoming deliveries and the contents of your cart. On the right, you'll see a line for your order 'Subtotal', with a line for 'Tip your Packer & Driver' just beneath that. Click on the red dollar amount '$0.00'.
  2. A pop-up window will appear where you can fill in the tip you'd like to leave. If you want to leave a recurring tip, click the box that reads 'Make default for this route's upcoming deliveries'. Click the 'Save' button.
If your tip doesn't automatically show on the screen, just refresh your page, it should appear in the tip line. As always, if you have any questions, reach out to our customer service team at [email protected]. We can also add tips post delivery!
No checkout button here! We use order cutoff times to finalize your cart. If your delivery date is Wednesday, Thursday, or Friday- your order cutoff is 3pm two days prior to delivery. Tuesday order cutoff is 10pm Sunday night. Once the cutoff has passed, your order is confirmed. Should you like to make any changes post cutoff, reach out to [email protected] for assistance!

*Please note that Meal Kit selections must be made one week in advance of your cutoff time.*
Our deliveries generally run between 8am and 8:30pm. Due to our sustainable routing process, we are unfortunately unable to guarantee delivery times, but if the phone number on your account can receive text messages, you will receive a 2 hour approximate heads up of your delivery arriving, and then another message when the driver is headed your way!
Your fresh produce comes in plastic bins and canvas bags with ice packs, all of which we reuse. Please leave the empty bins/bags and ice packs outside on your next scheduled delivery day, and the driver will make the exchange. Don’t have a delivery but need a pick up anyway? Contact customer service at [email protected] to schedule a pick up!

 

About Our Products

We strongly believe in eating local, so the majority of produce we sell is from Texas, most from farms within 150 miles of Austin. We venture a little farther out for specialty items like citrus, avocados, apples and mangoes. We also understand that not everyone wants to eat seasonally 100% of the time, so we have also carefully selected a handful of farms outside of Texas in order to be able to offer you organic favorites such as bananas and grapes in our Produce Boxes.
Yes, by hovering over the item and clicking "What's Inside" you can see what components are going to be in your produce box for the coming week. Please note that the content list of the box is subject to change due to harvest complications that may arise and cause a last minute change in the contents.
Our produce boxes allow for some customization. When you're signed in, navigate to your profile and select 'Preferences' you can designate up to 3 fruit or vegetable dislikes on your account, which will be substituted with other available seasonal produce. You can do this once, seasonally, or even weekly! For any additional produce/dietary preferences, please email our customer service team at [email protected] and we will add long-standing notes to your account. 
Almost all of our produce is grown with organic practices; many of our small family farmers do not have the resources to afford organic labeling on their products and therefore cannot be labeled as 'Certified Organic' under the USDA. All of our produce in the Local Produce Box is 100% locally raised in the state of Texas.
No. It is currently illegal to sell raw milk outside of farm locations. We do however sell raw milk cheese.
Farmhouse rigorously quality tests every meat supplier who hand-selects every cut. We only believe in pasture-raising animals and humane processing practices. We support ranchers who treat their animals with kindness and respect and feed their animals using the same food standards of which we hold our own food. 

 

Customer Service

Farmhouse Delivery promises 100% Satisfaction Guaranteed! Please reach out to customer service for any questions or comments about your order.

Customer Service is available for live help from 9-7pm Monday though Friday. Saturday and Sunday, we are available from 12-5pm.

Email: [email protected]

Call: (512)529-8569

Text: (833) 369-3052
We do everything we can to ensure that you are completely satisfied with your order. If you aren't completely satisfied, please let us know within 14 days of your delivery and our customer service team will happily make it right.

If you want to skip or pause a week of deliveries on your produce box, rancher box, or meal kit subscriptions, simply navigate to your weekly cart and click the X icon to remove that subscription from your current week's order.

You can also skip full orders up to 6 weeks in advance too! To skip, Log In to your account, head to your Upcoming Deliveries page and locate the order you'd like to skip. Select the 'Skip Delivery’ link to the right of the delivery details.

To fully remove recurring items and subscriptions from all future orders, please contact our Customer Service department at [email protected] As long as this is done by the cut off time for your order, it will remove the item from all upcoming orders. If changes are made after the cut off time for your next order, the changes will go into effect with the following week's order.

*Please note that due to the nature of our fresh, seasonal ingredients, the Meal Kit Subscription cut off is different than the cut off for grocery items. Meal Kits cancellations, additions or changes must be done by midnight on Tuesday night, one week before your delivery. If you have an emergency and need to cancel your upcoming Meal Kit after this time, please contact our Customer Service department at [email protected]rmhousedelivery.com. 

Your experience is important to us. While we don't accept returns in most cases due to the nature of our business, if we can make it right, we will! We are proud to offer a 100% satisfaction guarantee and if you are unhappy with a particular item, please notify us via phone or email within 14 days of receiving your order and we will be happy to arrange a credit or replacement item.
Yes! For all of us here at Farmhouse, there is no greater compliment than your referral. We love it so much that you BOTH get a $10 credit every time you refer a friend. Just tell your friend to enter your full name or email address during sign up (correct spelling helps us make sure your credit goes to the right account) and you can start racking up the rewards - there's no limit to how much you can earn!
Your Farmhouse shopping cart will reflect your unadjusted subtotal for the week, but rest assured this credit will automatically apply to your upcoming order. All credits can be viewed by going to your My Account menu (click on your name in the right-hand corner of the screen) and selecting the "Delivery History" section.

 

Other

Deliveries are packed in either reusable closed-top tote bins or insulated bags and are packed with recycled frozen water bottles or ice packs. During the hottest parts of the year, we recommend having a friend or neighbor collect your items for you if you'll be away most of the day.
We accept all major credit cards.
Absolutely! Just make sure we have your gate codes or any other special instructions for our drivers.
Farmhouse Delivery currently does not deliver to PO box addresses.
Farmhouse Delivery offers more variety, flexibility and convenience than a typical Community Supported Agriculture (CSA) program. Because we source from many different farms, we can offer a broader variety of produce throughout the growing season. Unlike a CSA, you do not have to pay for the season up front, and you can skip a delivery or alter your schedule as needed. You only pay for the deliveries you receive. You can also customize your Local Produce Box and let us know which fruits and veggies best satisfy your needs. Best of all, we come to you!
It's here! As of Wednesday, February 28, our website debuted with a new look, designed with you in mind. We've spent the past few months working on an easier ordering system and a flexible shopping cart to fit your lifestyle.
One of the biggest changes you'll see is that you will no longer be ordering your Supper Club Meals (now called 'Meal Kits') through a Google Form. Instead, you'll be able to choose your meals through your account on the website!
Here's how to do it:
Step One: Shop The Menu
You will select your Meal Kits via your cart on the website, not via email. To choose your menu, log into your account on the website and click on the basket in the upper right-hand corner. Your Meal Kit Subscription will appear in every week's cart. To access the week of meals you want to choose, click on the date to see your cart expand. If you're not already past the deadline to order for that week's meals, you'll see an orange button titled 'customize box'. Click that box.
You aren't required to select your meal kits; if you do nothing you will still get meal kits as your account will default to recipes based on your previous order history. 
Step Two: Choose Your Meals
Each meal is ordered by the 2-serving. So if you order a quantity of two, you'll receive a 4-serving of that meal.
You'll also see that two of the four meals will have a default quantity of 1 applied. These are the meals you will receive if you do not select your own meals.
To choose your own meals, change the quantity or click the + or - buttons.
IMPORTANT: If you want to SKIP YOUR MEALS, simply click the "x" on the far right next to the order for that week.
Yes, yes, and yes! We offer 10% off of Produce Box and Meal Kit subscriptions. To claim your discount, send an email to [email protected] requesting your veteran, senior (65 yrs+), or teacher discount, along with proof of credentials and our customer service team will send you the code to use at sign up. If you're already a member and want to claim your discount, send an email with the above information and let us know that you already have an account, we'll set you up from there!

 

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