FAQ

Membership is required for placing any type of order, including subscriptions and a la carte orders.  The one-time membership fee of $20 is due upon sign-up and primarily covers the costs associated with reusable packaging.
Always Texas, no exceptions. Most come from farms within 150 miles of Austin. We venture a little farther out for specialty items like citrus, avocados, apples and mangoes. Even so, we stay within the great state of Texas!
The Large Box should serve 3-4, and the Medium Box should serve 1-2 people for one week (depending on diet, lifestyle and cooking habits).
If you live in Austin, San Antonio, Houston, or Dallas we probably do! Search by zip code to verify. If your home address isn't currently part of our delivery area, your office might be and we're happy to deliver there.
Yes! All orders over $39.99 and all large bushel orders receive free delivery.  Orders under $39.99 will be charged a $4.99 delivery fee.
We accept all major credit cards.
Absolutely! Just make sure we have your gate codes or any special instructions.
Your deliveries will be packed in plastic bins with ice packs, and any especially sensitive items are insulated with additional ice packs. You may also leave an iced cooler outside, and we can easily transfer the items in your box into your cooler. Please be sure to contact customer service to leave a note indicating that the driver should transfer your items to the cooler.
Farmhouse produce boxes are comprised of the freshest seasonal fruits and veggies that Texas farms have to offer. Produce box offerings change weekly. You can designate up to 3 vegetable dislikes on your account. When you're signed in, go to 'My Account' and select 'Acct. Options.' Click the link to ‘Modify Your Personal Information’ and choose your vegetable dislikes. For any additional produce/dietary preferences, please email our customer service team at [email protected] and we will add long-standing notes to your account. To personalize your produce box from week to week, you can leave notes for our pack room in the order notes section for each delivery.
We offer a variety of meat and poultry cuts, farm-fresh dairy and eggs, artisan baked goods, pantry staples and some prepared foods. You can add them to your order just once or with every delivery. Visit our market page and add your selections anytime.
The order deadline is 10am two days before your delivery day. Your order cutoff time is reflected on the Shopping Cart page next to the 'Totals' column for easy reference.
You can put your orders on hold or cancel at any time for any reason, as long as it is done via phone or email at least 48 hours before your delivery day. Please contact customer service to cancel your account on 512.529.8569 or [email protected]
We do everything we can to ensure that you are completely satisfied with your order. If you aren't completely satisfied, please let us know within 14 days of your delivery ([email protected]) and our customer service team will happily make it right. From replacement product to an account credit or a refund, we will process it as soon as we receive it because we want to make sure you are taken care of!
Your fresh produce comes in plastic bins, which we reuse. Please leave the empty bin outside on your next scheduled delivery day, and the driver will make the exchange. We also reuse as much of the packing materials (ice bottles, egg cartons, shredding) as possible. If those items are salvageable, please leave them in the empty bin.
Farmhouse Delivery offers more variety, flexibility and convenience than a typical Community Supported Agriculture (CSA) program. Because we source from many different farms, we can offer a broader variety of produce throughout the growing season. Unlike a CSA, you do not have to pay for the season up front, and you can skip a delivery or alter your schedule as needed. You only pay for the deliveries you receive. You can also customize each delivery and let us know which fruits and veggies best satisfy your needs. Best of all, we come to you!
No. It is currently illegal to sell raw milk outside of farm locations. We do however sell raw milk cheese.
Farmhouse rigorously quality tests every meat supplier who hand-selects every cut. We only believe in pasture-raising animals and humane processing practices. We support ranchers who treat their animals with kindness and respect and feed their animals using the same food standards of which we hold our own food. 
Almost all of our produce is grown with organic practices; many of our small family farmers do not have the resources to afford organic labeling on their products and therefore cannot be labeled as 'Certified Organic' under the USDA. On rare occasion we will source conventional produce, though this does not happen frequently. All of our produce is always 100% locally raised in the state of Texas.
It's here! As of Wednesday, February 28, our website debuted with a new look, designed with you in mind. We've spent the past few months working on an easier ordering system and a flexible shopping cart to fit your lifestyle.
One of the biggest changes you'll see is that you will no longer be ordering your Supper Club Meals (now called 'Meal Kits') through a Google Form. Instead, you'll be able to choose your meals through your account on the website!
Here's how to do it:
Step One: Shop The Menu
You will select your Meal Kits via your cart on the website, not via email. To choose your menu, log into your account on the website and click on the basket in the upper right-hand corner. Your Meal Kit Subscription will appear in every week's cart. To access the week of meals you want to choose, click on the date to see your cart expand. If you're not already past the deadline to order for that week's meals, you'll see an orange button titled 'customize box'. Click that box.
You aren't required to select your meal kits; if you do nothing you will still get meal kits as your account will default to recipes based on your previous order history. 
Step Two: Choose Your Meals
Each meal is ordered by the 2-serving. So if you order a quantity of two, you'll receive a 4-serving of that meal.
You'll also see that two of the four meals will have a default quantity of 1 applied. These are the meals you will receive if you do not select your own meals.
To choose your own meals, change the quantity or click the + or - buttons.
IMPORTANT: If you want to SKIP YOUR MEALS, simply click the "x" on the far right next to the order for that week.
Yes! Tipping your driver is not required, but it is certainly appreciated. You can leave a one-time tip, or a recurring tip to show your appreciation for every delivery your receive. Here's how to do it:

  1. When you login to your account, you should be taken to a page that lists all of your upcoming deliveries and the contents of your cart. On the right, you'll see a line for your order's 'Subtotal', with a line for 'Tip' just beneath that. Click on the red dollar amount '$0.00'.
  2. A pop-up window will appear where you can fill in the tip you'd like to leave. If you want to leave a recurring tip, click the box that reads 'Make default for this route's upcoming deliveries'. Click the 'Save' button.
If your tip doesn't automatically show on the screen, just refresh your page, it should appear in the tip line. As always, if you do have any questions, you're always welcome to reach out to our customer service team at [email protected]
Yes, yes, and yes! We offer 10% off of Produce Box and Meal Kit subscriptions. To claim your discount, send an email to [email protected] requesting your veteran, senior (65 yrs+), or teacher discount, along with proof of credentials and our customer service team will send you the code to use at sign up. If you're already a member and want to claim your discount, send an email with the above information and let us know that you already have an account, we'll set you up from there!

 

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