- Holiday FAQs -

 

Can I order if I am not a current customer? 

Most definitely! We want to help make your Thanksgiving as delicious and worry-free as possible with local, ethically sourced ingredients. When you go to our site, just make sure to set up an account first to be assigned a delivery day. 

We’d love to have you stay on as a regular customer after the holiday, but if you are solely shopping for Thanksgiving, just let us know when you’d like our team to pick up the delivery bins/bag(s) your order arrived in. You can call us at 512-529-8569 or email  [email protected] to request a complimentary bin/bag pick up after the holiday.


When will my turkey be delivered?

Your delivery day will be determined by your zip code and our observed holiday schedule. If you are new to the site, please click the JOIN NOW button on the Farmhouse Delivery home page to access our zip code locator tool. 

Holiday deliveries will occur between 11/15-11/24. You can either elect to receive delivery on a regular service day from 11/16-11/19 or from 11/21-11/24 (days determined by our holiday schedule below).

 

Holiday Schedule 2021 (effective 11/21-11/24)

Delivery for all Tuesday customers: Sunday, Nov. 21

Delivery for all Wednesday customers: Monday, Nov. 22

Delivery for all Thursday customers: Tuesday, Nov. 23

Delivery for all Friday customers: Wednesday, Nov. 24

 

What is the difference between a broad-breasted and heritage turkey?

Heritage turkeys have a greater amount of dark meat, with white meat that remains tender and juicy, making for an impressively flavorful centerpiece for your holiday meals. Heritage turkeys are more closely related to wild turkeys and tend to have a noticeably gamier flavor. 

 

 

What farm did my turkey come from?

This year we are partnering with 3 different farms; local Texas turkeys will be sourced from: 

 

Richardson Farm (Broad-breasted turkeys): 14-18 lb average

https://farmhousedelivery.com/product/thanksgiving-turkey

Rise and Shine Farm (Heritage turkeys): 7-12 lbs average

https://farmhousedelivery.com/product/turkey-heritage-7-12-lbs-avg

 

Non-local, organic turkeys will be sourced from:

Glatt Farm (Organic broad-breasted turkeys): 10-14 lbs avg

https://farmhousedelivery.com/product/organic-whole-turkey 

 

 

Is my turkey organic? 

Local turkeys: You can trust that a local turkey from Farmhouse delivery is 100% locally sourced and pasture- raised. Because we deal with small family farms, many cannot afford the lengthy and expensive USDA organic certification process. While not USDA certified organic, our standards for humane treatment, adherence to organic farming practices, and quality meet and exceed those of larger, certified-organic competitors. 

Certified organic turkeys: This year we will be offering non-local turkeys from Glatt Farm. These turkeys are certified organic.


How do I thaw my turkey and how long will it take?
 

There are two methods you can use; either thaw the turkey in your refrigerator (RECOMMENDED) or in an ice bath if you are pressed for time. 


REFRIGERATOR THAWING

Thaw breast side up, in an unopened wrapper on a tray in the fridge.

Allow at least 1 day of thawing for every 4 lbs.

 

COLD WATER THAWING

Thaw breast side down, in an unopened wrapper, with enough cold water to cover your turkey completely.

Change water every 30 minutes to keep the turkey chilled.

Estimate a minimum thawing time of 30 minutes per lb.



Will my turkey arrive frozen? 

Yes, your Thanksgiving turkey will arrive frozen to ensure that it maintains a safe temperature during its journey to you. All turkey deliveries arriving between the date of 11/16-11/19 will arrive frozen solid. Any turkeys arriving between 11/21-11/24 will be subject to a “pre-thaw” process to save you time & stress closer to the holiday. 

 

*Please note that even with delivery 11-21-11/24, you will still need to allot ample time to thaw your turkey.

 

How do I request a specific size of turkey?

Since we are sourcing our holiday turkeys from different farms, there should be a particular turkey that will fit your size needs. 

This year we are partnering with three different farms; local turkeys will be sourced from: 

 

Richardson Farm (Broad-breasted turkeys): 14-18 lbs average

https://farmhousedelivery.com/product/thanksgiving-turkey

Rise and Shine Farm (Heritage turkeys): 7-12 lbs average

https://farmhousedelivery.com/product/turkey-heritage-7-12-lbs-avg

 

Non-local, organic turkeys will be sourced from:

Glatt Farm (Organic broad-breasted turkeys): 10-14 lbs avg

https://farmhousedelivery.com/product/organic-whole-turkey 

We always try our best to accommodate weight preferences; due to available stock, please note that specific sizes may not be available. 

 

My plans have changed and I no longer need my turkey. Can I have a refund?

If you need to cancel a turkey order, please submit your cancel request by 10am, 2 days prior to your delivery day.   

 

What size turkey should I get? How many people will __lbs of turkey feed?

Whether you are feeding a large or small crowd, we recommend allotting 1 lb to 1.5 lbs of turkey per diner (this weight includes the bones). Estimating at 1.5 lbs per person will ensure that there are also enough leftovers to go around.

 

If I am a bi-weekly customer and I am not scheduled for delivery the week of the holiday, how can I order on Thanksgiving week?

Would you like us to modify your Produce Box delivery dates? We’d be happy to do so; feel free to email our customer care team for assistance: [email protected]

 

If you do not need a Produce Box but are expecting a turkey, once your holiday turkey is in your basket, you can place an order regardless of having a Produce Box or Supper Club (Meal Kit Subscription) in your basket.

 

If you do not plan to receive a turkey, but you’d still like to order all the fixin’s for your meal, please let our customer service team know and we can make sure you are allowed to order a-la-carte for that week*.

 

*All a-la-carte orders much meet a $28 minimum subtotal to be fulfilled or a $50 minimum to be eligible for free delivery

 

If I get my deliveries at my office, can I have a holiday delivery sent to my house? 

Since different offices have different holiday schedules, we want to hear from you about what would work best. For Thanksgiving, if delivery to your office will not work, please let us know if you would prefer to receive a delivery to your home. If so, your delivery address will need to be updated 72 hours prior to delivery and then changed back to the office after the holiday. 

 

What if my delivery day is Thursday/ Friday, how will I get my holiday order?

You can either elect to receive delivery the week before Thanksgiving on 11/18-11/19 or on 11/23-11/24 when we observe our holiday schedule.

 

Will my Turkey have the neck/gizzards/giblets? Do I need to remove those?

We have a few turkeys available that do not have the neck/gizzards/giblets. If you would like that option, please place your order as soon as possible for Rise & Shine Farm heritage turkeys. The majority of our Thanksgiving turkeys will have necks/gizzards/ giblets included in a separate pouch inside the cavity of the turkeys.

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