If you live in Austin, San Antonio, Houston, Dallas, or surrounding areas of these cities - we probably do!
There is no formal checkout process or checkout button here. Orders become locked and the delivery preparation process starts (auditing, routing and ordering of special order items from our vendors) at order cut-off time. Your order cut-off date is 3pm two days prior to your allocated delivery day. If your delivery day is Tuesday you will have until 10pm Sunday night. Up until these cut-off times you can add or delete items from your order, or cancel if need be. A reminder email goes out to you prior to cut-off also to remind you that your order cut-off is approaching.
With our produce boxes there is a limited time window to customize. The ordering for those opens up at 5pm on Friday the week prior to your delivery, and you have until your order cut-off to customize your boxes for your upcoming delivery!
This is because we do not find out until Friday what the farmers and vendors are able to deliver for us for the following week based on harvests, availability etc, and then the produce manager updates the availability of items for selection.
Sunday at 10PM CST for Tuesday deliveries.
Monday at 3PM CST for Wednesday deliveries.
Tuesday at 3PM CST for Thursday deliveries.
Wednesday at 3PM CST for Friday deliveries.
*Date and times may change during Peak Seasonal Holiday Scheduling only
We love our drivers and packers as much as you do! While of course we pay every driver/packer a healthy living wage, we also want to make it easy for people to "say thanks" to our hard working team.
You will have an option to tip your driver each week under your order. Alternatively, you can set up a recurring tip by heading to Your Account > Manage Orders and click on the "Tip Your Driver" button located under Order Summary. From here you can add a specified tip amount to all future orders.
We are proud to offer sustainable, reusable packaging for your orders! The materials we use include our plastic bins, insulated fabric bags, freezer bags, and ice packs. Do not discard or keep these items as we rely on them being returned to get them cleaned and back into circulation.
Please see our bin collection process details in "delivery information" for further guidance.
Our deliveries usually occur between 7am and 6pm. Due to our sustainable routing process, we are unfortunately unable to guarantee delivery times. If the phone number on your account can receive text messages, you will receive a notification when you are the next stop on the route and another after we have completed the delivery for you.
We strongly believe in eating local, so the majority of produce we sell is from Texas, most from farms within 150 miles of Austin.
Local food is at the heart of everything we do, yet we also know that sometimes household staples such as mangoes or lemons simply aren’t available from local sources. A family home cook in San Marcos will likely need lemons or olive oil, just as much as a cook in Dallas may regularly use pecans. And we can't forget our daily cup of coffee or chai!
We supplement our amazing local selections with some carefully-chosen products from a wider radius for that exact reason. And all our selected vendors local or not - must share the same company values and beliefs in sustainability that we do here at Farmhouse!
We are proud to offer a wide range of produce options in our store. USDA certified organic products will be clearly labeled as "Organic" on our site. With that being said, many of our small family farmers adhere to organic growing practices but do not have the resources to afford organic labeling on their products. As such, their produce cannot be labeled as 'Certified Organic' as per USDA regulations.
We support ranchers who treat their animals with care, kindness, and the utmost respect for their upbringing, quality of life, and diet.
And, Farmhouse Delivery rigorously quality tests every meat supplier who hand-selects every cut.
Our meat-production guidelines insist on humane practices - pasture-raised, grass-fed, and no added hormones or antibiotics. We practice whole-animal processing for many of our meats, meaning they arrive at our warehouse directly from the farm, and we prepare each cut right here in-house.
To be eligible for delivery, orders in the Austin delivery zone (All Austin, Buda, Kyle, San Marcos, and New Braunfels) must meet a minimum subtotal of $49.99.
Our delivery fee in this region is $7.99.
Purchases of $79.99 or more qualify for free delivery.
To be eligible for delivery, orders in the Houston delivery zone & San Antonio delivery zone must meet a minimum subtotal of $69.99.
Our delivery fee in this region is $9.99.
Purchases of $99.99 or more qualify for free delivery.
To be eligible for delivery, orders in the Dallas delivery zone must meet a minimum subtotal of $89.99.
Our delivery fee in this region is $14.99.
Purchases of $119.99 or more qualify for free delivery.
Yes, of course!
Just make sure you give us all the details in relation to your complex to ensure a successful delivery. Delivery notes with details such as: gate codes, door codes, building and floor numbers and anything geographically that can help us get your goods to your door.
You can add these on the “My Details” tab under the Your Account section and scrolling down to “Delivery Details”.
Be sure to click on “Edit Delivery Notes” and complete all the relevant fields.
We have 3 options available to you:
Please leave the empty bins/bags and ice packs outside on your next scheduled delivery day between 7am- 6pm, and the driver will make the exchange.
Don’t have a delivery but need a pick up anyway? Contact customer service at info@farmhousedelivery.com to schedule a courtesy pick up!
If you live in our Austin Locale: You are welcome to drop the items off at our warehouse. Our address is 9715 Burnet Rd. Building 7, Suite 400 Austin, TX 78758 and we are available Mon-Fri, 9am-5pm. Just bring them to the delivery dock!
Is an adult signature required at delivery for an alcohol order?
Yes, an in-person signature of someone 21 years of age or older (with a valid government-issued ID card) is required at delivery for any alcohol purchase.
Please see our Terms And Conditions for additional information about alcohol delivery.
Yes, yes, yes, and yes! Thank you so much for all that you do! We offer 10% off of our Produce Boxes. To claim your discount, send an email to info@farmhousedelivery.com requesting your veteran, senior (65 years+), first responder or teacher discount, along with proof of credentials, and the customer experience team will get set you up from there!
A pre-authorization (a 0.01c transaction) will process 2 days prior (at order cut-off) to any order placed for delivery to ensure the credit card on file is valid prior to delivery. If a pre-authorization transaction was to decline, it would send you an email letting you know that for the order and delivery to continue you will need to update card details within a small window of time and to also let us know via a return email that you have updated the card details. Once you do this and we receive the email, we can re-instate your order. Please note: it has to be completed within a 6 hour time frame to ensure we can get your order back on track and any speciality items ordered.
On the order delivery day- we attempt to charge after the order has been packed on the morning of your scheduled delivery. If it is successful, your order is placed in the van and will be delivered. If the order charge declines the morning of, the delivery is removed from the van and an email is sent advising of this.
Once you log in to your Farmhouse account, navigate to Your Account and click on Manage Orders to see your full list of receipts. You will also receive an emailed receipt when we bill your card on the day of packing and delivery.
Please access the "Manage Orders” section of the “Your Account” menu and scroll to the bottom of the page. There you will see a “Manage Subscriptions” Section.
From here you can either cancel the subscription order by clicking on the “x” in the relevant subscription, or you can increase/decrease the quantity of the items you are wanting to order. You will even have the option to change the frequency of the subscription.
Bottle Deposit:
1836 Farms: Farmhouse Delivery is committed to delivering 1836 Farms' wholesome milk and other beverages in glass bottles, minimizing our impact on the planet and reducing single-use plastics. Each purchase of an 1836 Farms product will include a $2.00 bottle deposit charge. Please return the bottle(s) on your next delivery and contact customer service via email for a credit of $2.00 per bottle added to your Farmhouse Delivery account.
Stoke Juice: Farmhouse Delivery is committed to delivering Stoke Juice beverages in glass bottles, minimizing our impact on the planet and reducing single-use plastics. Each purchase of a Stoke Juice product will include a $2.00 bottle deposit charge. Please return the bottle(s) on your next delivery and contact customer service via email for a credit of $2.00 per bottle added to your Farmhouse Delivery account.
The recurring packaging fee is a 5% charge based on your order total. As we do believe in sustainability, we charge this fee to ensure that the packaging we use, and re-use is sanitized and maintained for the safety of our customers. If your order ever totals over $200.00, the packaging fee is a flat $10.00. This fee is charged with every order.
